What options do we offer?

KIYAKAYA is about customisation and personalisation.

Each garment of KIYAKAYA collection is exclusively made-to-order at our production studio based in Perth, Australia.

Custom-made option: We offer some designs where customers can choose to purchase the garment made from various fabrics and textile works.

Made-to-Measure option: We can produce the design made to your measurements through our made-to-measure service. When you selected this option, we will contact you to schedule an appointment for a Body Scan Measurement at our design and production studio. Once we obtain your body measurements, you will be registered as our private client and receive a confirmation for production of your made-to-measure item. This made-to-measure service will be available soon, exclusively for customers located in Perth, Western Australia. 

Standard Size option: We can produce each design to standard sizes. We offer unique measurement guides that span six sizes for female and four sizes for male.

 

What standard sizes do we offer?

KIYAKAYA offers unique measurement guides, in particular for women sizing. We offer three variations of female Size 2 (e.g. Size 2 A, Size 2 B, and Size 2 C) to accommodate differences in female body shapes for this range.

SIZING GUIDE FOR FEMALE (mm)

SIZING GUIDE FOR MALE (mm)

 

Ordering, payment, and delivery

Each item is made to order exclusively through the KIYAKAYA website. After accepting your order, you will receive an order confirmation, which contains the price and shipping confirmation (if applicable). Once we obtain your body measurements, you will be registered as our private client and receive a confirmation for production of your made-to-measure garment. If you purchase for standard size, we will send you a confirmation for production following your order confirmation.

Because each item is made-to-order, we do not offer order cancellation after we send you confirmation for production if your change your mind about the purchase.

All product prices indicated and payments made on KIYAKAYA are in Australian Dollar currency.

You can pickup your order directly from our design and production studio by choosing Pickup From Studio ONLY delivery option at the checkout.

KIYAKAYA also ships Australia wide. We use Australia Express Post for all Australia deliveries with tracking. A flat $15 shipping price will be an extra added to the final price of your garment. We recommend providing a daytime address where someone will be available to sign between 9am - 6pm, Monday - Friday. We do not deliver to PO Boxes and all orders require a signature upon delivery. We will send you an email with your tracking number once we have shipped the garment.

 

Return and exchange

All designs are produced under made-to-order service, in which each item is made upon confirmation for production. Due to the nature of this service, we do not provide an exchange policy for your purchase.

If you receive a defective item, please notify us by email to hi@kiyakaya.com within 7 days after you receive the item. Please include as many details as possible about the order and the problem with the item. Under Australian Consumer Law we offer may return for repair or refund for your purchase.